As a Call Center Representative, your primary responsibility is to manage both inbound and outbound customer calls, addressing inquiries, and resolving issues in a timely and efficient manner. You will be the frontline communicator, providing excellent customer service by delivering information and solutions professionally. Utilizing computer systems, you'll access and update customer records, ensuring accuracy and completeness. Team collaboration is crucial to achieving performance goals, and your role involves contributing to a positive work environment. Strong communication and problem-solving skills are essential to uphold company standards and ensure overall customer satisfaction.
