The Operations Manager oversees day-to-day operations, facilitating communication between housekeeping, maintenance, and reception to ensure smooth procedures. Leadership involves clarifying team roles, providing training, and fostering a positive working environment. Property sign-off entails supervising property preparation to high standards. The manager implements a staff training program, conducts regular appraisals, and recruits new team members. Budget oversight, cost control, and supplier management fall under administration. An annual property maintenance system is developed, emphasizing efficiency. Health and safety standards are reviewed and maintained. The manager ensures an appropriate personnel rota for property servicing, inspects fixtures and fittings, and manages laundry and welcome hamper suppliers, maintaining stock levels.
