Job Description: Deal directly with customers either by telephone, electronically via E-mail.Respond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers’ accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process Requirements: High school diploma or something of equal value is a must.English Language skills is a MUST (writing & speaking).Further qualifications are an advantage.Excellent computer skills.Ability to work under constant pressure.Good communication skills especially with our Partners outside.Experience in the Field of Freight and logistics. Apply to Email:
