Riders coordinator – Delivery of Consumers Goods
The Rider coordinator is responsible for the performance of riders, managing the overall operational performance of the assigned outsourced companies, and supervising the Team Leads to achieve the targets.
• Work closely with the assigned 3PL(s) as their Account Manager
• Communicate on a daily basis with riders’ and check both attendance & performance.
• Work closely with supervisors to improve the performance of the riders.
• Highlight the poor-performing riders to the assigned supervisor.
• Ensure that proper training is given periodically to the assigned riders and work closely with the supervisor to participate in the training process.
• Distribute the tasks to Team Leads & fleet coordinators and follow up on their progress.
• Report any difficulties riders are facing that prevent them from performing well.
• Support the Supervisor in improving the city/zone performance by communicating with the riders, supervisors or
