مطلوب مهندس دعم فني في Estarta في الاردنEstarta is looking for a Technical Support Engineer PaaS! We need an “Azure PaaS Developer” to be in charge of the customer support experience with Microsoft. We also need someone to: • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams (e.g., swarming). • Identify cases that require escalation (either technically or strategically). • Create and maintain incident management requests for the product or engineering group. • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve the customer/engineer experience. • Provide ramp activities, knowledge sharing, technical coaching, and mentoring. • Drive technical collaboration and engagement outside of CSS (Product Engineering Teams, Services, Support, and Regions). Required Skills: •Troubleshooting skills in web applications, networks, and DNS •Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer •Experience with reading and writing code in any programming language (C++, C#, Java, etc.) •Cloud application development or support experiences with PaaS services (Redis Cache, Service Fabric, Service Bus, Event Hub, Cognitive Search, Blob Storage, Azure Resource Manager, API Management) •Excellent problem-solving and troubleshooting skills; an ability to use various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions شارك هذا الموضوع:معجب بهذه:إعجاب تحميل...
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