Customer Support: Handle inbound and outbound calls to assist customers with inquiries, orders, complaints, and service requests.
Issue Resolution: Provide effective solutions to customer problems, troubleshoot technical issues, and resolve complaints in a timely and professional manner.
Product Knowledge: Stay up-to-date on the company’s products, services, and policies to provide accurate information to customers.
Data Entry: Input customer data, feedback, and call details into the CRM system, ensuring accuracy.
Sales: Promote and upsell products or services when applicable, achieving sales goals or quotas.
Escalation Handling: Escalate unresolved or complex issues to senior staff or management for resolution.
Customer Retention: Maintain positive relationships with customers and ensure satisfaction to foster loyalty and retention.
Follow-up: Follow up with customers to ensure issues were resolved and customers are satisfied with the solution.
Compliance: Adhere to company policies, privacy guidelines, and data protection regulations during customer interactions.
