Who we are:
Clarity Debt Resolution offers debt relief consultation services, primarily helping individuals facing serious financial hardships such as long-term unemployment, medical crises, or significant personal events like divorce. The company works by negotiating with creditors to reduce the amount owed, aiming to reach settlements that are manageable for the debtor and acceptable to the creditor.
Wuduh, an American-based company under Clarity, aims to help our consumers reduce their debt by negotiating with creditors to settle their debts for less than the full amount owed. Wuduh Services offers debt settlement services for various types of unsecured debts, including credit cards, personal loans, medical bills, and certain types of student loans.
About the Role:
As a Customer Service Representative at Clarity Debt Resolution, you will be the company's backbone, delivering outstanding customer satisfaction across all Wuduh services. Your primary responsibilities will include handling customer inquiries, providing monthly account reviews, updating customer information, and uploading received files. This role requires excellent communication skills and attention to detail to ensure that customer interactions are seamless and accurate.
You'll be the first point of contact for clients, helping them understand their account status, addressing any concerns, and ensuring their information is up-to-date. Additionally, you'll manage and organize incoming documents, ensuring they are properly uploaded and recorded in the system.
Key Responsibilities:
1. Customer Interaction
Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls and emails.
Proactively reach out to customers for follow-ups, updates, or issue resolutions.
2. Issue Resolution
Assist customers in resolving program or service-related issues, providing accurate information and solutions.
Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.
3. Customer Education
Educate customers about program features, usage, policies, and procedures.
Guide customers on utilizing self-service options and online resources.
4. Compliance
Ensure compliance with company policies, procedures, and service standards.
Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
Prioritize tasks based on urgency and importance.
Who You Are:
• Fluent in English (C1/C2 level) with an American accent.
• Preferred 1-2 years of prior experience in a high-volume call center.
• Proficient in MS Office.
• Strong ability to assess and de-escalate intense situations.
• Excellent attention to detail and follow-up.
• Exhibit a high degree of initiative and independence.
What We Offer:
• Grade ‘A’ Health Insurance.
• Attractive compensation package.
• Exclusive benefits and an attractive work location.
• Gen Z & Millennials Atmosphere.
• Continuous Learning and Development.
• Healthy and dynamic Workplace.
• Social Security.
Employment Type:
• Full-time - On-Site (Night shifts).
Working Days:
• 6 days a week: Monday to Friday
• the 6th day based on business needs, managed fairly, 1-2 Saturdays a month
Available Shifts:
• 16:00 - 00:30
• 17:00- 01:30
• 18:00 - 02:30
• 19:30 - 04:00
Salary:
• 700 JD basic salary + 50 JD Night shift allowance (overtime available).
Join our Team as a Customer Service Representative!
This is an exciting opportunity to join us by applying now for a career that merges your talents with innovation. At Clarity, your journey to a fulfilling career is just a click away!
Students and fresh graduates are welcome to apply.
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https://form.jotform.com/242257713325454
